Customer journey mapping: from first contact to decision making19/11/2020 | FREE
At the start of the ‘omnichannel game’, the rules may seem intricate and complex. Customers’ behavior may sometimes seem chaotic, which is why it can be difficult to figure out their next move. However, with a solid customer journey at hand, you can create a unified customer experience and take it to a new level.
Thus, omnichannel will turn into a simple and fascinating game, where in the end, you will get an answer to the main question: «What are customers thinking about?»
We invite you to play this game with us! Join our webinar to about the essential points:
- 5 steps to creating a customer journey
- How to start understanding your client’s needs?
- Typical errors when building a customer journey
Together we will vote and create an example of a customer journey for an individual doctor!